A Feasibility Study on Improving the Office Procedure in Administration Department of Barangay Camarin Caloocan City

Vol.3, No.1B

Abstract

Barangay Camarin in Caloocan City was established in 1982 and has served the community ever since. The barangay is committed to meeting its residents' needs and ensuring they receive high-quality service. The administration department handles the processes for obtaining barangay clearance, indigency, residency, and barangay ID. A study was conducted to identify issues that could affect their processes in the long run. This study aimed to address concerns observed by researchers and provide solutions to the barangay. The researchers used a descriptive research design, conducting interviews to gather data about the company. During the first interview, they asked 12 questions about the barangay's background and history. The researchers provided four additional questions to the respondents to gather their opinions about the proposed solutions. The qualitative survey contained the demographic profile of the respondents and the evaluation of the additional procedures for process improvement. The researchers discovered that Barangay Camarin lacked a document retrieval process, which could lead to potential issues in the future. The respondents agreed with the researchers' proposal to implement an online appointment system to be more organized and follow IATF protocols. To add a process, residents must bring a valid ID or birth certificate to prove their identity. The barangay must verify the reason for the request by interviewing to ensure good intentions. Finally, the barangay should provide an official receipt to authenticate transactions and prove the correct fee was paid. The proposed procedure will improve their processes and prevent bigger problems.