Employee-Relationship Satisfaction towards Quality Assurance on Selected Andok’s in North Caloocan City

Vol.3, No.1A

Abstract

One of an entrepreneur's goals is to see the organisation grow and succeed. This is where employee satisfaction and quality assurance should be taken seriously. Establishing and maintaining workforce satisfaction might affect the organisation's quality assurance. This research aims to determine the significant relationship between employee satisfaction and quality assurance at Andok's. It also aimed to resolve the problems the respondents encountered to enhance workforce satisfaction towards quality assurance. The study utilised descriptive correlational quantitative design to determine the employee satisfaction and quality assurance of selected Andok's outlets in North Caloocan City. The study participants were thirty (30) selected Andok's employees. This study utilised a purposive sampling technique and used survey questionnaires to gather all the necessary data for the study. The following statistical tools used to determine the results are frequency and percentage, weighted mean, and T-test for Correlated Samples. The study's findings depict that 63% of the thirty (30) employees are mostly 26-35 years old, all male. No female employees are working at any of Andok's outlets. The respondent's overall assessment of the employee satisfaction of Andok's in terms of compensation, employee effectiveness, and safety and health is strongly agreed, and the assessment of quality assurance of Andok's in terms of quality improvement, operational practices, and product quality is also strongly agreed. The statistical data clearly shows a significant relationship between and among the assessment of employee satisfaction towards quality assurance. The most distinct problem the employees of Andok's encountered was a lack of salary increase, garnering the highest frequency of 7 or 23%. The result of this study would be beneficial to the management of Andok's Litson Corporation, specifically to the selected Andok's outlets and employees of North Caloocan City. Per the survey, the majority is in favour of enhancing and focusing on consolidating engagement in terms of good communication, satisfaction, and relationships at work.  Along with that, the other suggestions of respondents are providing absolute solutions for the betterment of the business and the workforce.