Factors Affecting Employee Retention Among Non-Teaching Employees in a Higher Education Institution in Quezon City

Vol.3, No.1A

Abstract

Keeping employees is one of the most important issues every organization should focus on. This can be addressed by recognizing the factors that affect employee retention. Employee Retention is crucial in every organization. High turnover rates have a huge impact on the whole organization. The subject of this study is a higher education institution in Quezon City with one hundred eleven (111) non-teaching employees, ninety-five (95) of whom are regular employees. From 2019 until May 2022, 40 employees from the non-teaching department have resigned from the company. The common reasons for the resignation are new job opportunities and personal matters.

This survey was conducted to determine the factors affecting employee retention in a higher education institution in Quezon City. Forty (40) non-teaching employees were selected to participate in the study through purposive sampling. The instruments used for gathering data were online and printed questionnaires. Data gathered were analyzed through the use of percentages and weighted mean. Based on the analysis, it was discovered that several factors have a significant impact on employee retention.

Employee retention is affected by various factors, including employee recognition, work environment, recreational activities, and salaries and benefits. However, according to the findings, employee recognition has a greater potential to influence employee retention of non-teaching employees in the subject institution. Throughout the study, the researchers discovered that there are aspects involved in each employee retention factor that the employees can manifest. And the most widely agreed-upon aspects that employees influence are their loyalty and morale. 

The major problem that the respondents encountered when doing their job was dissatisfaction with salary. Therefore, to avoid employee turnover. On the basis of such findings, researchers recommended that the school continue giving rewards and recognition to all non-teaching staff based on their performance. Recognizing their achievements makes them more engaged, leading to increased retention of quality employees. The school should maintain and develop an effective strategy for listening to employee concerns and addressing their problems promptly and effectively. Providing that will help the employees to have a positive character toward the organization. In addition, the school should offer better and more competitive salaries to non-teaching staff, particularly those who have served for a long time, because it can influence the overall satisfaction of employees.