An Office Procedure Study in the Safety and Security Department and Guidance Department of Bestlink College of the Philippines

Abstract

Office Procedure is one of the most important aspects inside the office for a better work flow. The researchers aim to study the current procedures of both offices. In relation to that, the Safety and Security, and the Guidance department adhere in standard work flow. However, in adequacy in the process still occurs that causes problems in the work procedure. Thus, the researchers searched for the causes of the problems in each department and came up to assess new ideas to improve the office procedures for effective working environment. There are three methods used to conduct this study in order to know the problem arised in offices of both departments. The researchers conducted one-on-one interview with the officer in charged or personnel of each department by asking what are the common problems they are facing and experiencing inside the office.Upon observation and according to the interview and surveys, the researchers have collected information that indicates the current situation including the several problems they are encountering which causes delay of transactions in safety and security office, aside from lack of employees, one of their problems is having no current flowchart to be followed for easier work flow. The officer in charged in safety and security office agreed and allow the researchers to create and propose a flowchart in order to improve their current procedures. Inguidance department, the researchers also conduct an interview with the Guidance personnel and found out the causes of low transactions. One of it is lack of manpower which leads to multitasking of each employee and delay of works. The employees agreed on the researchers to enhance their procedures and to lessen the loads of their office tasks. The result of the methods used for this study helped the researchers to identify the problems, and come up with the solution by proposing a flowchart that may help the safety and security office to have better process for each service, while the Guidance department needs enhancement for each process in order to fix and align the said problems. These proposed solutions lend to create changes in both department in order to set procedures properly for the future.