PARKS AND RECREATION MANAGEMENT SYSTEM(REAL-TIME FACILITY AVAILABILITY, FACILITY RESERVATION, MAINTENANCE AND SAFETY REPORTING AND AI-POWERED CUSTOMER SUPPORT)

Abstract

The Parks and Recreation Management System with Real-Time Facility Availability, developed for Local Government Unit 2 in Quezon City, was created to solve recurring issues in managing public recreational spaces. Common problems such as overcrowding, inefficient reservation systems, and delayed maintenance reporting highlighted the need for a more efficient and responsive solution. This system modernizes operations, improves accessibility, and enhances the overall experience for both administrators and park users. The development of the system followed the Agile Scrum methodology, emphasizing iterative progress and continuous stakeholder engagement, particularly with the Parks Development and Administration Department (PDAD). The process involved several sprints dedicated to research, system design, coding, and module testing. Core features were gradually implemented and regularly assessed to ensure they satisfied both functional requirements and operational needs. The developed system is composed of several key modules designed to maximize functionality and enhance user engagement. These include: Real-Time Facility Availability and Reservation, which enables users to check availability and make bookings seamlessly; Issue Reporting for Maintenance and Safety, allowing prompt submission and tracking of facility-related concerns; an Automated Notification Feature, which informs users of updates, schedule changes, or maintenance activities; an AI-Based Virtual Assistant, developed to respond to user inquiries and support needs automatically; and User and Administrator Dashboards, offering organized, role-specific access to tools and data management. This project highlights how digital innovation can modernize local government operations. By incorporating real-time updates, user-centric features, and intelligent automation, the system improves administrative processes and enhances user experience and safety. Future upgrades may include advanced data analytics and expanded facility coverage, making it a scalable model for other cities aiming to implement smart governance solutions.