FACTORS THAT INFLUENCE EMPLOYEE RETENTION IN HALINA HOTEL, HOUSEKEEPING DEPARTMENT: A PROPOSED ENHANCEMENT PLAN

Abstract

The study, titled “Factors that Influence Employee Retention at Halina Hotel, Housekeeping Department: A Proposed Enhancement Plan,” aims to comprehensively investigate the key determinants of employee retention within the hotel's housekeeping department. It seeks to identify both the motivating factors that encourage staff to remain in their roles and the underlying challenges that contribute to employee turnover. By examining these elements, the study intends to develop a strategic enhancement plan designed to improve retention rates, foster employee satisfaction, and promote long-term workforce stability within the department. The findings will help researchers develop strategic recommendations to improve employee satisfaction, minimize turnover, and promote long-term retention within the hotel. The study will investigate positive workplace factors such as opportunities for professional growth, work-life balance, employee recognition, and fair compensation. It will also examine negative influences on employee morale, including job burnout, limited career advancement, and inadequate management support. This study explored employee retention within Halina Hotel’s housekeeping department, drawing on data from 15 respondents. The findings reveal the challenges faced by staff and key factors influencing their decision to remain with the organization. Demographic analysis showed that 47% of respondents were aged 24 to 29, the largest age group, while 87% were single and 13% married. Educational levels indicated that 73% had completed high school, 20% held bachelor’s degrees, and 7% possessed vocational certificates, reflecting a workforce largely composed of secondary-educated individuals. Regarding employment tenure, 60% had been with the hotel for two to six years, and 40% for less than one year. These insights provide a comprehensive profile of the housekeeping staff, offering valuable context for understanding retention patterns and informing strategies to enhance employee satisfaction and reduce turnover. To help Halina Hotel cultivate a sustainable, employee-centered work environment, the study advocates for the promotion of a warm, supportive, and growth-driven workplace culture—one in which employees feel valued, empowered, and motivated to stay. By fostering such an environment, the hotel can not only boost employee satisfaction but also build a loyal, focused, and high-performing workforce. This strategic approach will strengthen team cohesion, enhance workplace relationships, and support the hotel’s long-term growth and operational success through a more engaged and committed staff.