Service Management System Core Transaction (Recruitment, Applicant Management, New Hire on Board, Employee Management, Recruiting Analytics & Reporting, Position / Job Management, Payroll & Payment Management, Placement Management, Client Management, Clie

Vol. 3, No. 2

Abstract

Many companies are also offering flexible schedules to their employees, so it's not just for gig workers or freelancers anymore. During the pandemic, not only the health of many people has been affected but also their jobs. Covid -19 had a significant impact on employment in the Philippines Apparently, some employees were forced to take unpaid leave, while others stated that their jobs had been suspended and that their salary was reduced. The COVID-19 pandemic triggered one of the biggest job crises since the Great Depression. The crisis has a substantial risk of exacerbating poverty and widening inequality, with long-term effects. A social collapse brought on by the job crisis must now be avoided at all costs. The service management project will make the process easier, for it will lessen the workload and the consuming time for processing the collection of such applicant. The accuracy of the record will be maintained and manageable. To work smart rather than hard, time management is the activity of planning and exercising deliberate control over the time spent on specific activities.

The researchers focused on the Agile methodology because it gained a lot of traction in recent years, and broadly acknowledged across the software development discipline and a wide range of enterprises of all sizes today. Agile is the umbrella term for a collection of software development approaches that emphasize project iteration and incremental progress. When working in a corporation with software projects, using the Agile technique is particularly beneficial because it gives for more control over the provided software.In this research, the researcher will focus on developing a Web Application for recruitment agencies. The main objective of this system is to provide web-based recruitment and monitoring system. This Web application will be used by the Human Resource Administrators and other Departments for the processing of the applicant documents, monitoring of employees, partaking on contracts of the clients, and acting on every request for job order the clients has made within the agency. The developed system will be a big help to the departments of the agency. Especially now that we're facing a pandemic, we need to follow safety protocols like social distancing. This will benefit the staff in the human resource department and applicants who will be submitting their documents to the agency.

The result of Service Management System, Core Transaction, Employment, Agency Tech Trendz application base system is to accommodate applicants in a quick, secure, and reliable system in the form of documents and a preliminary interview conducted in accordance with administrative requirements. The correct individuals were ultimately chosen, which is a wonderful outcome even though the entire procedure may be viewed as a rejection exercise. The selection procedure utilized by many companies’ visions requires a lengthy period due to the importance of finding the finest applicants, which necessitates the administration of numerous exams and interviews. To ensure that there are no misunderstandings or doubts regarding the candidate who was eventually chosen, the selection process must be systematic. Finally, customer happiness can raise client loyalty, word-of-mouth, recommendations, commitment, repurchase intention, and ongoing intention while lowering client switching intention.