Effects of COVID-19 Pandemic to the Working Performance of the Selected Employees at Three Restaurants in Ayala Malls, Quezon City

Vol.3, No.1B

Abstract

Since the start of the COVID-19 pandemic, the government implemented many new protocols, including the community quarantine, which forbids individuals from travelling in and out of the area or place under the community quarantine. As the government closed, some food establishments, restaurants, companies, and their employees were greatly affected. Many employees had been laid off from work due to various restrictions and protocols implemented by the IATF (Inter-Agency Task Force), especially in skeletal work. These challenges changed the employees' daily routines, which affected their financial, mental, and emotional well-being. With this state, the researchers conducted a study to determine how the COVID-19 pandemic greatly affected the employees and how they coped with such a situation.

The study utilized the descriptive research method to fully describe and determine the effects of the COVID-19 pandemic on the working performance of the selected employees of the three restaurants in Ayala Mall. The researchers chose restaurants in the said area to pick employees representing the 25 population. Researchers used a questionnaire to conduct a survey, using a local structured questionnaire, the vital method of research utilized for the accomplishment of this study.

The survey results revealed that the respondents' age is in the normal age of 23-27 years old. This implies that most respondents are within the age group of 23-27 years old, 40 percent of the population. Most females answered from the three restaurants, with 68 percent of the population. Respondents/employees have been experiencing a shortfall in finances, having difficulties budgeting expenses, and affecting their emotional/mental health, experiencing anxiety, stress, and fear.