Challenges Facing of Housekeeping Department at Eurotel Hotel Edsa Mandaluyong during COVID-19 Pandemic: Towards a Guide
Vol.3, No.1B
Abstract
Abstract
The Housekeeping Department is considered the largest department in a hotel, and even before the pandemic, it was always one of the busiest departments in different lodging establishments. However, every cleaning aspect changed when the pandemic began in March 2020. The pandemic affected all aspects of the hospitality industry. Hence, in this study, the researchers aim to gather all available information relative to the Housekeeping Department and see how they deal with the challenges and strategies they employ to become sustainable and competitive. The Housekeeping Department is an important aspect of the hotel industry as it is responsible for cleaning, room aesthetics, maintenance, public areas, back areas, and the overall hotel surroundings. As part of customer service, the primary function of the Housekeeping Department is to keep the venue well-cleaned and sanitized. Without the Housekeeping Department, the hotel would quickly deteriorate. Hence, the Housekeeping Department is critical in the hospitality industry.
The researchers gathered data using survey questionnaires administered via Google Forms to twenty-five (25) respondents at Eurotel Hotel Mandaluyong for this study, wherein a descriptive method design was used to investigate and collect information about the challenges faced by the Housekeeping Department at Eurotel Hotel.
The survey results show that the majority of the respondents are females, with 48%, and according to their ages, 22-25 are the majority. According to their shift schedule, an opening is the majority, with 32%. Respondents admitted the challenges that the Housekeeping Department faces, with the 1st rank in precise cleaning they encountered, and it shows that the hallway of corridors with a weighted mean of 4.2, followed by guest satisfaction, first rank with the numeral value of 4.84, is reducing wait time. The government health and safety protocols are in the 1st rank with a weighted mean of 4.88. In the solutions and strategy in a new way of cleaning, this rating recorded its highest weighted mean of 4.8, and in the 1st rank is the consult with the industry experts. Lastly, the findings show that utilizing a crafting guide to overcome the challenges faced by the respondents. It reveals that the 1st rank with the numerical value of 4.32 is implementing the new healthy protocol.
Researchers propose a way to assist respondents in improving the Housekeeping Department, ensuring customer satisfaction by developing new cleaning strategies and techniques. Researchers also propose a regulatory check by managers to ensure the area's cleanliness. To strengthen the role of housekeepers in operations, researchers' guidance must be adopted
