A Comparative Study Between PLDT and Globe at Home Telecommunication Services Based on Consumer Perception in North Caloocan City

Vol.3, No.1A

Abstract

The fast-growing community of telecom service subscribers or users created a significant impact on the Philippine economy; therefore, there are a lot of internet service companies who came out in the industry and made great competition and of the big names of telecommunication business here in the Philippines is the PLDT and Globe at Home. This study used a quantitative research method of design. The study's respondents were (50) subscribers of both PLDT and Globe at Home telecommunication services in North Caloocan City. This study utilized a purposive quota technique. Most respondents of PLDT and Globe are mostly from Camarin and currently working, and wage earners are subscribed to UnliFiber 1699 for PLDT and GFlex799 for Globe at Home with (50) respondents. The subscribers of PLDT and Globe agreed that the application process was smooth, providing options for payment notifying clients of payment dues, and they agreed that the internet connection is affected by inclement weather. There is no significant difference between the (2)two telecommunication services regarding the application process, payment method, internet speed, and agreement terms.

The subscribers of PLDT and Globe living in North Caloocan City want to improve their services to keep using them. The service must be improved so subscribers know about the network they subscribe to. They have excellent customer service and trained technicians to address customer complaints to keep their subscribers loyal. Based on the findings and conclusions, PLDT and Globe must use more reliable routers and durable fibre optics as cables, for they are the channel of excellent internet connection in their subscriber's homes. More local cell sites must be constructed to deliver high-speed connections to the growing populations. Upgrade network infrastructure to improve the organization's future growth plans and level of available bandwidth. If you consider different network options optimized for speed, it's time to decide if the network should be upgraded. Working with a local managed network service provider to determine which network or bandwidth upgrade suits your organization requires the proper training, planning and expertise. Local managed network service providers know how to work with local organizations to increase business internet speed and network reliability, tailoring solutions to fit an organization's unique network needs.