Service Delivery through City Websites in CAMANAVA: An Assessment as Basis for Enhanced Local Government Transactions

Abstract

The main objective of the study was to describe and assess the level of e-governance initiatives in Caloocan, Malabon, Navotas, and Valenzuela (CAMANAVA) towards enhanced local government transactions. Specifically, it attempted to determine the following: (1)respondents' observation on the availability of delivery of business, education, health and social services through the city websites in CAMANAVA; (2) respondent's description of local government's existing e-governance initiatives, in terms of: (a) ease of access;(b) credibility of sources; and (c) responsiveness; (3) actions and initiatives that are taken by the local government to encourage increased citizen use of the internet for accessing local government services in the areas of business, education, health, and social services; (4) difficulties that were encountered by the respondents in the use and access of city government website in the areas of business, education, health, and social services; and (5)strategic plan that can be proposed by the researcher to improve the access to city government website in terms of promoting good governance in the areas of business, education, health, and social services. The researcher utilised the descriptive method of research to gather substantial data. Descriptive method was employed because of its suitability to the problem. In selecting the number of respondents, the quota-sampling method was applied. Since the methodology employed was quota-sampling approach, this study had targeted a total of 1000 respondents. A total of 400 respondents participated in Caloocan, 200 were selected in Malabon, 200 were included in Navotas, and 200 participated from Valenzuela.