Customer Information Safety: The Protocols of Cyber Security Practices used by Event Organisers in the Philippines

Abstract

As technology advancement flourishes, more people become vulnerable to bigger risks such as hacking, identity theft, breaches of confidentiality, and other cyber security threats. With these aforementioned methods, it is needed that event organisers formulate ways to protect customer information at all costs. This study involves customer information safety and the cyber security practices used by event organisers in the Philippines to protect the confidentiality of their client's personal information. The data used by the researchers consists of interviews and questionnaires answered by major event organisers in the Philippines. Based on the data gathered, the researchers concluded that most of the event organisers value the importance of customer information safety and use cyber security practices to provide protection for their customer's personal information but these practices are still not enough to completely ensure the full protection of their information. Therefore, it is recommended that event organisers continue to regularly update and improve their cyber security software in order to keep up with the fast-growing and inevitable technological advancement in modern society.