The Developmental Stage of Office Procedure in Human Resource and Quality Assurance, Research and Development

Abstract

The importance of this study is to find an accurate, precise, systematic and proven solution to current issues in order to avoid failure in the future. The study aims to enhance procedures of the Human Resource Department and Quality Assurance, Research and Development department of ABC Company. In this study, the researchers determined the reasons of issues that arises in both departments. The researchers used several methods by conducting interview with a maximum of 30 minutes including the written interview and verbal interview. The researchers also gave questionnaires answered by the manager of HR and the manager of QARD department and the staff of each department. The researchers also conducted an interview to other employees outside the ABC Company in order to determine the efficiency and the flexibility of the hypothesis. The data were collected through qualitative and quantitative analysis. Most of the respondents were the staff of the department while some of them were employees outside of the company. The re-take examination proposed to HR department got the highest result where the respondents seem to highly agree to recommendation, while the leave process through mobile phone got the lowest result where the respondents appeared to be undecided. The proposal to QARD using Microsoft Excel to segregate data got a very-high result where the respondent seems to highly-agree. The researchers came up with the proposal of DayOff mobile application to enhance and quicken the leave process in order to accommodate more employees, re-take examination is an important factor to track the capabilities of the employees, and using Microsoft excel is necessary for segregation and recording data.