Employees Perception on the Readiness of Hotels in Subscribing to ISO 9001:2015 Standards
Keywords:
business administration, ISO 9001:2015 certification, quantitative research, descriptive design, PhilippinesAbstract
The study presented the results on the employees’ perception on the readiness of hotels in subscribing to ISO 9001:2015 standards. With the ongoing hospitality globalization, international qualifications and certifications are highly demanded and considered as a competitive advantage of firms which are internationally certified. Descriptive research was used in the study. The researcher concluded that most of the hotel employees perceived that their hotels are highly ready for ISO 9001:2015 standards in accordance with its principles and aspects. Thus, it was recommended that the hotel managers/owners might take the challenge of having their hotels certified. This implies that the management may take the challenge ofgetting their hotels audited by ISO certifying buddies for their readiness for ISO 9001:2015 certification to ensure that the quality management systems will help the hotels support their staff and improve levels and quality of customer satisfaction.
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