Perplexities Encountered in the Current Transport Operations by a Third-Party Logistics (3PL) Company

Abstract

This study aimed to identify the perplexities encountered by a Third-Party Logistics(3PL) in the Current Transport Operations. The researchers intended to answer the following problems: 1) What is the current transport operations of a third-party logistics in terms of cargo handling, delivery and customer service? 2) What are the perplexities encountered in the transport operation of third-party logistics in terms of: cargo handling, delivery and customer service? The researchers utilized multi-faceted kinds of research methods. The respondents of the study are composed of twenty employees and forty customers. The results showed that the problems encountered by the company are the following: shipments are frequently delayed in reaching the agreed transit time, cargoes are unsecured and there is misunderstanding between clients and employees. Based on the outcome gained from the study, the subsequent recommendations are hereby set further and inview; initiate timeframes and routing strategies to meet the agreed time of delivery; require training for cargo handling personnel, an improved cargo handling procedures and; a well-managed customer service.