The Human Resources Engagement in Selected Metrobank Branches

Abstract

This study sought to evaluate the importance of the elements of human resources engagement in the selected Metrobank Branches. The researcher employed the descriptive method of research. There were 320 employees, who served as respondents and answered the questionnaire, from Metrobank head office and Metrobank branches -Rockwell, Kalayaan-Avenue, J.P. Rizal, and ADB. Most respondents according to sex and number of years of work in the banking industry agreed that growth opportunity and trust in leadership were essential elements of human resource engagement, specific factors need to be considered like increased time and commitment, cross-training opportunities, modern performance management, self-directed and dynamic learning, working closely with cross-functional teams, mission and purpose, and regularly meet with teams. The demographic factors such as sex, civil status and number of years working as in Metrobank, need to be taken into consideration especially the implementation of Human Resource (HR) activities like talent acquisition, training and development, and performance management. It is vital to provide cross-training opportunities. The training methodologies should adapt to the modern workplace learning concept to allow the employees to study at their own pace. Formal measures in the form of a performance management system should be appropriately reviewed and should correlate to an incentive scheme that will motivate the employees to go beyond what is expected of them. It is also essential to createan environment where everyone can give and accept feedback through coaching and mentoring sessions. It is necessary to come up with action plans that would enable employees to realize the recommended goals that are deemed essential in the engagement of employees in the banking industry.