The Employee Engagement of Food Service Companies in Metro Manila

Abstract

This study was intended to determine the level of employee engagement in selected foodservice companies in Metro Manila. The researcher used the descriptive method in this study, wherein a survey questionnaire was utilized. Frequency, percent distribution, weighted mean, one-way analysis of variance, two-way analysis of variance, and ranking were used in the statistical evaluation. The study revealed that majority of the respondents are 18 < 28 years old, males, single, college graduates, rank and file employees, and have been in their respective company for 1 < 5 years. On the overall assessment of the respondents about their level of employee engagement in terms of advancement/growth, recognition, achievement, working relations, working conditions, responsibility, the meaningfulness of work and relationship with immediate superior are all rated as “Engaged.” The difference in the respondents’ assessments of the level of employee engagement according to highest educational attainment in terms of advancement/growth, recognition, achievement, working conditions, responsibility and when grouped according to job position level, respondents’ perception on of working conditions and responsibility was deemed significant. Thus, the original hypothesis is rejected. The researcher recommends that foodservice companies must prioritize the reevaluation of the organizational structure and the job. The reevaluation will serve as a basis in developing policy for a strategic succession planning and a merit increase system. Companies must adopt a structured employee engagement program emphasizing the relationship of immediate superior with employees’ direct reports.