Improving the Project Completion Rates of the Business Process Department of a Leading Retail Industry

Abstract

Many researchers abroad have already tried to determine some of the factors affecting a project success, but locally, there are only some have tried and still trying to decide what really contributes to a project success and completion on time hence, this paper has determined the factors affecting the project completion rate specifically of a leading retail industry in the country for improvement of project management result that will benefit the employees, the company and the industries. Several critical success factors of a project such as Human-Related factor, Procurement-Related factor, Project Management factor and the personal satisfaction of the employees were identified, formulated and transformed into questions which obtained the primary causing factor through percentage and averages as well as by using the ANOVA. The resulting element from the study will be used for optimizing the number of project delays before and after the improvement/s applied and will also be used for further researches.