The Total Quality Management of Selected Food Manufacturing Companies

Abstract

The study was made to help enterprises in evaluating the extent of Total Quality Management (TQM) in their respective organizations. It focuses on the implementation and benefits of TQM in medium and large enterprises. The descriptive method of research was used in the study. It is a fact-finding type requiring adequate interpretation of data to understand the nature, characteristics components, aspects, and surface information and assess the extent of implementation and benefits of TQM in selected food manufacturing companies. The study involved the collection of primary data through interviews. The administration of questionnaires was the main instrument in data gathering. The essential findings of the study are: (1) the majority of the respondents comprised of 85% corporation while the remaining 15% came from a sole proprietor or partnership-owned companies. Out of these respondents, most of them for about 75% were considered under large enterprises, while the remaining 25% were under medium-sized enterprises. Most of them operate their organizations for more than 20 years. (2) The extent of implementation and benefits of TQM in selected food manufacturing companies were perceived “Implemented” and “Beneficial,” asmost of the respondents were convinced that it is implemented and beneficial in their organizations. The respondent’s assessment on the following factors are presented accordingly: management leadership –implemented and beneficial (4); customer focus and satisfaction –implemented and beneficial (4); education and training –implemented and beneficial (4); and continuous improvement –implemented and beneficial (4). Based on the findings, the researcher recommends the following: To be able to improve the status of the organization and to be able to match with the number of the large enterprises, there is a need for smaller enterprises to continue through TQM principles as the years of their operation. It is also recommended that the organizations continue to implement practices more strictly for them to reach a higher level of implementation. Finally, should future researchers choose the same topic, they are encouraged to focus on other factors such as employee involvement, quality policy, employee empowerment, rewards and recognition, communication and information system, and benchmarking.