The Job Satisfaction of Employees in Selected 5-Star Hotels in Makati

Abstract

The objective of this study was to determine the level of job satisfaction of employees in selected 5-star hotels in Makati. The researcher used a descriptive design wherein a researcher-made questionnaire was employed. Frequency and Percentage Distribution, Weighted Mean, ANOVA, t-Test, and f-Ratio were utilized as statistical tools.The respondents were satisfied in terms of achievement, recognition, growth, and promotion, work itself, company policy, relationship with peers, work condition, supervision, and compensation factors. There was no significant difference in the level of job satisfaction of employees in selected 5 star hotels in Makati in terms of achievement, recognition, growth and promotion, company policy, relationship with peers, work condition when grouped according to highest educational attainment, length of stay in the company, job position, trainings attended. There was a significant difference in terms of compensation when grouped according to numbers of years in the company, job position level, and the number of years in the present job. Hotel management should invest more in providing recognition and training sessions for hotel employees to increase the employees’ involvement and sense of being appreciated in their career. In line with this, a proper feedback system between the employees and their superiors is also encouraged for employees to feel that their work is being valued and a sense of ownership on their actions, and empowerment towards themselves and their job.