Issues on the Parking Ticketing System in San Juan City: A Basis for a Better Program

Abstract

This research mainly aims to assess the current parking ticketing system in San Juan City based on the perceptions and problems encountered by the respondents. It also seeks to recommend ways to adopt a better parking ticketing system, to solve the existing problems, and to improve the parking ticketing services of San Juan City. The researcher used the descriptive mixed method of the qualitative and quantitative method of research to satisfy the objectives of this study. The investigation began with quantitative data gathering by way of conducting a survey. The result of the study was processed by computing the percentage and weighted mean. For data interpretation, the results were then compared through the Likert Scale. Then, the researcher conducted interviews with the key informants who were chosen based on their knowledge of the parking management system and their active participation and engagement in this field. Findings revealed that there are existing problems with the current parking ticketing system particularly, the error in putting parking information. Thus, the adoption of parking handheld equipment for ticket issuance is the most acceptable system to solve such problems.