Employees' Perceptions about Lean Six Sigma of a Service Company

Abstract

The main objective of this research was to explore the employee perceptions on LSS initiatives in ABC Company. This research gathered information from published literature on LSS to design a survey questionnaire with scope to investigate employee perceptions on LSS: benefits; performance; and top 7 CSFs. The survey questionnaire was sent to employees from ABC Company who were or have been involved with LSS initiatives. A descriptive approach was used to analyze the data and compare and evaluate the views ofemployees according to the respondents’ profile and to find significant differences in the areas of benefits and performances Lean Six Sigma initiatives. Findings showed that the employees from ABC Company who are involved with LSS Initiatives agree with the benefits and performance of lean six sigma and did not find significant differences with respect to overall benefits and performances of LSS except for LSS benefit –increased quality when grouped according to age group and LSS performance –process improvement is given high importance when grouped according to involvement with LSS initiatives.