Employee Job Stressors in the BPO Industry

Abstract

The study aimed to assess the Job stressors of employees in the BPO industry. The researcher used a descriptive design wherein a modified questionnaire was employed. The Questionnaire was divided into five (5) categories: Job Role, Colleagues, Management, Work Environment, and Company. The gathered data were subjected to statistical treatment. The data revealed that Shifting of schedule especially at night, disagreements from colleagues due to high politics, questionable decisions of the management, no permanent work stations, and troubled computers/ devices and other tools; and compensation concerns (Salary increase) and benefits were the major stressors of an employee in the BPO industry. There was no significant difference in the respondents’ experience of Job Stressors when they were grouped according to sex, Number of voice accounts in the last 2 years in terms of Colleagues, Management, Work Environment and Company; Civil status in terms of Colleagues; Length of stay in terms of Colleagues, Management and Company. However, significant differences were shown when the respondents were group according to Age; Highest Educational Attainment; Number of voice account experience in the two years in term of Job role; civil status in terms of Job Role and Company; Length of stay in the BPO in terms of Job Role. One of the recommendations of the researcher was to provide employees in the BPO the option to choose their schedule as will help the employee restore his/her circadian rhythm. This will also promote personal and social life of employees as they have better control of scheduling their own events.