The Cash Management Services of East West Bank Stores in Quezon City

Abstract

The study was intended to assess the implementation and effectiveness of cash management services of EastWest Bank stores in Quezon City. The study was conducted to provide an understanding of the bank's impact in terms of the number of clients targeted by salespeople. The research's focus was on the three aspects of cash management: payroll, disbursement, and collection. The researcher constructed a questionnaire which was used to collect necessary data. Information gathered from the survey was then subjected to statistical treatment through mathematical tools such as percentage, frequency, and weighted mean. The study revealed that out of the 120 respondents, the majority are 20-30 years old, female, single, college graduates, receive an average monthly income of P15,000.00 and below, and with one (1) year and below bank officer experience. In terms of the assessment of the effectiveness and implementation of cash management services, the statement, "Respondents' Assessments on the Effectiveness of the Cash Management Services of East West Bank Stores In Quezon City in Terms of Payroll" attained the highest weighted mean of 4.62. It also garnered a verbal interpretation of "Very Effective." On the other hand, the statement "Respondents' Assessments on the Level of Implementation of the Cash Management Services of EastWest Bank Stores in Quezon City in Terms of Collection" got the lowest mean of 4.56, with the verbal interpretation of "Fully Implemented." The assessments are all in agreement with the implementation and effectiveness of cash management services, specifically on payroll, disbursement, and collection when the respondents are grouped by profile. Overall, when the respondents were grouped by age, civil status, average monthly income, and the number of years as a bank officer, there was no significant difference in the respondents' assessment of the cash management services of EastWest Bank stores in Quezon City. On the other hand, when grouped by sex and highest educational attainment, their estimates of the implementation and effectiveness of payroll, disbursement, and collection differed significantly.