The Digital Financial Services of a Microfinance Institution

Abstract

The study aimed to assess the effectiveness of digital financial service of TSPI branches in Metro Manila. This study will try to improve the impact of digital financial services to microfinance to ensure that this technological innovation is a better and easier way to execute its goals and objectives. The researcher constructed a survey questionnaire was used to collect the necessary data. In this study aside, the researcher used the quantitative method of research. The gathered data were then subjected to statistical treatment and a mathematical tool such as frequency of distribution, percentage, and weighted mean. The study revealed that majority of the respondents are more than 50 years old, married, female, with a high school diploma as the highest educational attainment, and have been TSPI members for 5 to 10 years with an average income of ₱10,001 to ₱15,000 that are using the digital financial services every week. The respondents assessed the effectiveness of the digital financial services in terms of “accuracy,” “efficiency,” “system sustainability,” “user-friendliness,” and “security” were “effective.” On the other hand, when the respondents are grouped according to age, sex, civil status, and highest educational attainment, their overall perceptions have no significant difference in all aspects. When respondents are grouped according to the number of years as a member, there was no significant difference on “accuracy,” “system sustainability” and “security”; however, there was a substantial difference in terms of “efficiency” and “user-friendliness.” Additionally, among those with different average monthly incomes and frequency of availing digital financial service, their overall perception is significantly different in all aspects.