Workplace Diversity: A Key to Organizational Competitiveness

Abstract

In the era of globalization, the environment of all organizations is changing at an unprecedented rate. Employees work in different ways and settings, with workplaces becoming more diverse. This paper reflects on workplace diversity practices among selected business process outsourcing companies. The author aimed to get insight from respondents with management-level positions to evaluate the implementation of diversity in their workplace, its challenges, and its implication to organizational competitiveness. The researcher used the descriptive method of investigation. Because of the present predicament of the COVID-19 Pandemic, the researcher chose participants using convenience sampling, which is a kind of nonprobability sampling wherein participants were selected since they were "convenient" data sources. The respondents of this study came from selected business process outsourcing companies. They were team managers, team leaders, a senior team manager, a quality analyst, a supervisor, a site admin manager, an operations manager, a quality coordinator, and an operational excellence director, who were 27 to 33 years old and had been working in the company for 4 to 6 years. The study revealed that the management of the selected business process outsourcing companies implemented diversity practices in their workplace. The participants agreed that the most common challenges or issues encountered in multicultural organizations are professional etiquette and working styles. The participants also agreed that workplace diversity could result in a strong brand identity, collaboration, engagement. By having diverse experiences and working styles, companies may improve employees' problem-solving abilities and productivity. Therefore, the study identified a significant relationship between workplace diversity and organizational competitiveness.