Global Issues: E-Commerce and M-Commerce Utilization During the COVID-19 Pandemic

Abstract

COVID-19 is a worldwide pandemic that has impacted all aspects of life, especially the economy. The world economy's growth has slowed down due to a lack of purchasing power that can be utilized even at home. Safety protocols such as lockdowns and social distancing have been implemented to avoid the spread of the COVID-19 virus, but at the same, it boosts the usage of e-commerce and m-commerce as a shopping method. The research study employed a qualitative approach and used secondary data and sources to know the impact of the COVID-19 Pandemic on the utilization of e-commerce and m-commerce. In connection with the utilization of e-commerce and m-commerce amid the pandemic, the researcher gathered data from different journals, books, and other sources through the Internet. The research results and analysis can be used in various fields, including government interventions, policies, and directions. Particularly, e-commerce and m-commerce are thought to be capable of assisting consumers in purchasing health-related items and other necessities that are essential for home activities. COVID-19 Pandemic has changed people’s manner of buying their wants and needs. The impact of the COVID-19 Pandemic has switched people’s behavior in shopping from the conventional way or offline to shopping online through e-commerce and m-commerce services. The number of purchases has increased during the pandemic because of e-commerce and m-commerce, which are then maximized to provide consumers with a variety of appealing offers. Furthermore, customers do not need to communicate with the merchant in person and can have their orders delivered to any address.