Total Quality Education in a PPP Model: University of Makati College of Allied Health Studies Experience

Abstract

The Constitution places responsibility for educational provision in the government, it recognizes that the State does not accomplish this alone, but with the private sector (Tabora, 2015). According to Guymon (2014), rather than looking at the shortcomings of the public-school system, a more sensible approach to the problem will be increasing accountability for the process of public education, and looking at the mission of other stakeholders, with emphasis on public-private partnership. Education plays a vital role in training future professionals who will practice their respective disciplines in the healthcare industry. With this, the research aimed to examine the educational delivery system in a private-public partnership entity such as the College of Allied Health Studies of University of Makati in line with total quality education. This was done through a qualitative and quantitative approaches (mixed-method) wherein documents were examined and reviewed, SWOT (strength, weakness, opportunities, and threats) and fishbone analyses, and the utilization of the Mukhopadhyay’s Institutional Profile Questionnaire (MIPQ) through the College’s learning management system (Moodle). College administrators, faculty members, representative students and parents participated in the study. The results of the SWOT analysis, which were also rated by the respondents, were mapped to the quantitative result of the survey questionnaire. The subthemes of the MIPQ are the following: A) Leaders, B) Teachers and Academic Support Group Quality, C) Linkages, Interface, and Marketing, D) Students, E) Co-curricular Activities, F) Teaching and Evaluation, G) Office Management, H) Relationships, I) Materials/Resources, J) Job Satisfaction, and an additional area, Technology and Innovation, which evolved from the results of the SWOT and fishbone analyses. The identified strengths of the College are along the areas of Leaders, Co-curricular activities, Students, Teachers and academic support group. The areas for improvement are on: office management; materials and resources; linkages, interface and marketing. The results were used as bases for the action plan of the college for AY 2017-2018 as immediate term, also these were considered for the medium and long term plans of the college.