Assessment of Food Delivery Riders’ Challenges during the COVID-19 Pandemic in Manila

Abstract

The COVID-19 pandemic has altered the retail scene from brick-and-mortar to online order processing and partnering with last-mile logistics suppliers to meet the increased demands of those confined to their homes (Leyco, 2020; Magkilat, 2020). Despite the challenging economic and working environments and public restrictions, technology has allowed some sectors to thrive and expand through e-commerce.

The main objective of this study is to identify the challenges of food delivery riders during the COVID-19 pandemic in selected areas in Manila. It aims to determine the issues regarding accessibility, health and safety procedures, risks, and products and services they face throughout the day.

Quantitative research gathers information to quantify and apply it to statistical Analysis in sequence to support or contradict alternative knowledge claims. (Creswell, 2003, cited in Williams, 2007). Descriptive survey research uses surveys to gather data about varying subjects. This data aims to know the extent to which different conditions can be obtained among these subjects. It concentrates on the how, what, when, and where questions. The data was analyzed and interpreted accordingly based on the results of the statistical treatment, such as the frequency distribution, mean, and 5-point Likert scale.

It was concluded that most respondents were in the age bracket of 18–25 years old, Male, and with a daily income of PHP 701–900. The findings show that food delivery riders were moderately challenged in delivering food to their customers. The challenge for food delivery riders in terms of accessibility, health and safety procedures, and products and services were moderately challenging due to the poor internet connection. Moreover, the company complies with a swab and rapid test to prevent exposure to COVID-19 and complete food and drink delivery. While In terms of risks, it is intensely challenging since unvaccinated riders are not allowed to work.

The researchers recommend the following: a high-speed internet connection for food delivery riders (e.g., free WIFI in all restaurants, E-Load, etc.) when they're receiving book orders from their customers; e-wallets for easy payment to food delivery apps to their customers; sanitary kits such as alcohol, face masks, and hand sanitizers to prevent the spread of COVID-19 on duty; time allowances for food delivery riders, to combat inclement weather, prevent exhaustion, burnout, and fatigue, and to inspect the item especially when the food is well-packed and sanitized to prevent food hazards during deliveries.