Assessment of Tourist Attractions Accessibility to Persons With Disabilities in Manila: Basis for Tourism Promotion

Abstract

Tourism researchers are still discussing how the tourism business and research might contribute to a more inclusive and sustainable future. This is true in terms of decreasing current emissions. People with disabilities are marginalized or excluded from tourism by integrating them into the sector in ways that directly benefit them or give them more influence. The tourism industry is becoming increasingly globalized and competitive. Quality, sustainability, image, innovation, and accessibility are new and vital challenges affecting tourism development (Garca-Caro, de Waal, & Buhalis, 2012).

This study aimed to assess the tourist attraction in Manila in terms of environmental and institutional challenges in accessibility, facilities, and services to persons with disabilities.

The study used a descriptive research design to obtain the needed data. It was conducted to describe a population, situation, or phenomenon adequately and systematically. Frequency and percentage, mean, and standard deviation were utilized to determine the outcome of the data collected.

The study's findings were that most of the respondents were in the age bracket of 21 to 30 years old and female. The assessment of tourist attractions on environmental and institutional challenges in terms of accessibility, facilities, and services provided to People with Disabilities was poor. In contrast, the establishment's main entrance staircases are not accessible to people with disabilities due to the absence of a ramp. However, facilities were safe and secure for people with disabilities. Proper health protocol was not implemented, and signages were not visible.

It can be concluded that Manila's tourist attractions did not meet the demands and problems of people with disabilities regarding their environments and institutions.

The recommendation is for tourist attractions to include accessibility as a critical component. They must remember that accessible travel benefits everyone, not just persons with disabilities. Tourist sites must adhere to the universal design principle, which ensures that everyone may utilize and enjoy the amenities offered equitably and sustainably while still receiving high-quality services. This approach disregards preferential or segregated treatment for people with disabilities in favor of granting

AAJMRA Vol. 6, No. 1, February 2023 Page 20 of 63

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Ascendens Asia Journal of Multidisciplinary Research Abstracts

everyone, at any time, unrestricted access to facilities and services with equitable outcomes.

An increased multi-generational focus in development planning is encouraged by the improvements to the physical and service infrastructure that result from an emphasis on accessibility. Accessible infrastructure makes it easier for families with small children to participate in social and cultural events, particularly in transportation, infrastructure provision, and building design.