Conflict Management: Crafting Conflict Resolution Strategies among Secondary School Educators
Keywords:
conflict management, conflict resolutionAbstract
INTRODUCTION
The dynamics of a diverse work force characterized by organizational change, competition, and complex communication are driving new ways of avoiding the costly and destructive outcomes of relationship dysfunctions. The study sought to establish the major sources of these conflicts and the conflict management behavior of secondary school educators. This study also identified conflict management behaviors of secondary school educators. The aim of conflict management is to enhance learning and group outcomes, including effectiveness or performance in organizational setting. Properly managed conflict can improve group outcomes.
METHODS
The study utilized the descriptive research design. The study described the types of conflict experienced by secondary school educators and their corresponding conflict management behavior. The study further looks for the relationships of the types of conflict with their management behavior.
RESULTS
The study identified three types of conflict: relationship, task, and process. The study further identified the conflict management behavior of the educators, namely: competing, collaborating, compromising, avoiding, and accommodating. Finally, the study recommends conflict resolution strategies to effectively manage conflicts in the school. The study covered thirteen (13) secondary school teachers with a total of two hundred thirty-seven (237) teachers and thirteen (13) principals for a total of two hundred fifty (250) respondents assigned in the Division of Batangas, Municipality of Rosario for School Year 2016-2017. Most of the respondent had less than three years of length of service.
DISCUSSIONS
Since the school head and teachers have preferred different conflict management behavior, the supervisor should ensure that there is justice and fairness in resolving conflicts at the school. School authorities should ensure that their institutions address the issues and concerns of the teachers.
