Service Quality Helps in Promoting Business in Tertiary Institutions

Authors

  • Jan Paolo S. Vila

Keywords:

service quality, service industry, tertiary institutions

Abstract

One important strategy which service organizations can adopt to achieve success and main competitive advantage is improvement of service quality. Service Quality is a relevant issue which challenges the service industry in emerging global competition (Ghasemi, Kazemi, and Esfhani, 2012; Douglas Connor,2003). The study aims to understand different scenario of service quality on an industry and how this study helps to promote better experience to everyone. The researcher is aiming for a favorable result that can help every business in focusing a good service quality. This result maybe use in delivering good retention rate of client and maximize better opportunity of the business. Servicequality is an assessment of how well the business delivers comfort to all clients of the business. Businesses should develop the atmosphere of good customer service and problem free environment.

Published

2018-04-18