Realization of Total Quality Management to Higher Education Institution

Abstract

This study investigated the realization of Total Quality Management (TQM) at University of Rizal System involving selected faculty and staff of the three campuses who applied for International Organization for Standardization (ISO) certificates. It used descriptive evaluative method of researching utilizing questionnaire checklist. Primarily this endeavored to know the level of adaptation to TQM in terms of continuous improvement, benchmarking, commitment of all within the organization, student’s services, measurement, analysis and evaluation, organizational management and leadership, action plan, taking action, training, education and development, and communication. In addition, it explores on the status of implementation with respect to attainment of school’s vision and mission, attainment of quality goals, performance, job satisfaction, programs,and policies. The quantitative results reveal that with regard to the level of adaptation, students’ services need to be extra-responsive to improve its components given that TQM is after customer satisfaction and students’ welfare must be a priority. Relative to status of implementation, job satisfaction among personnel have been very prominent as assessed by the respondents.