A Study on the Functional Strategies in Human Resources Management in Business Process Outsourcing Operations: Its Effects on Satisfaction and Development of BPO Employees

Abstract

In a swiftly changing aggressive business environment, human resources are one essential source of competitive benefit. Human resource structures can make contributions to continued competitive benefit via expediting the improvement of skills which might be unique to the company. Strategic human resource management is the system of enticing, cultivating, compensating, and maintaining employees for the advantage of both the employees and the company as a whole. The connecting linkage among HR and organizational operation will empower the HR managers to outline plans so as to bring forth higher operational outcomes to attain better organizational accomplishments. On this paper, after emphasizing that the human assets are a crucial supply of competitive gain, strategic human resource control is defined through particular examples from published educational and research studies regarding the effect of strategic human resource management practices on organizational accomplishments, its effects on satisfaction and development of employees, particularly those working in BPO companies, the realization is that the manner an organization manages its human assets has a tremendous influence with the organization's performance.