Business Continuity Plan of BPO Companies in the Philippines

Abstract

Business process outsourcing (BPO) is one of the fastest mounting industries in the Philippines which boomed in the early 2000s. Despite the success, just like all other business, BPO is very vulnerable to threats such as the acts of man and acts of God. The big question is if these companies are prepared enough for any disaster that might disturb their operations. The main objective of this study is to help BPOcompanies understand and realize the need for disaster recovery plan. How would a BPO company still do its deliverables despite all these challenges? How could they manage all these risks? After doing interviews and secondary data review, using the deduction method, different threats were identified. Strategies on how to develop a disaster plan that would fit a BPO company are proposed. These approaches, however, do not guarantee that the business would be perfectly ready, nor would it recover immediately. It will depend on the level of importance that they give to this and how well they made and rehearse their plan. The strategy has to be attainable and effective to withstand, reinstate, and recover their businesses after devastation. Overall, BPO researchers have a broad and deep understanding of BPO. However, the field continues to evolve as clients and suppliers on every inhabited continent participate actively in the global sourcing community. There is still much research to be done.