Talking across the world, is there a communication breakdown? A study of intercultural communication in Business Process Outsourcing companies

Authors

  • Mariel L. Salguero

Keywords:

intercultural communication, outsourcing, globalization, language, communication

Abstract

Language and cultural misunderstandings can be evaded by increasing our consideration and respect of other people, their values,and cultures. The primary notion of cross-cultural communication is that it is within the culture that people communicate. Globalization has caused intercultural communication unavoidable. It is imperative to understand the relationship of culture and communication for businesses to succeed globally. Outsourcing your business means you need to recognize the diversity of culture of the people to whom you will entrust the day to day operations of your business. Understanding one another will help you to enrich your intercultural competency and will somehow assure you of smooth working relationship between the mother company and the outsourcing company. Breakdown in communication will result to breakdown of operation. This study aims to get a broader perspective of how various cultures from different countries obtain better appreciation of one another that is critical to the overall performance of these companies in an outsourcing setting. Being sympathetic and appreciative of one another will enable all concerned staff from all levels in the organization to be more tolerant,and will provide better working relationships. This in turn enables a more efficient business operation to be achieved,which will result in higher profitability. Respecting the cultural standards, morals and philosophy of others stem from a principle that various cultures must be handled with dignity.

Published

2018-04-18