Corporate Controls Framework for the BPO Service Industry

Abstract

The Business Process Outsourcing (BPO) Industry is one of the major contributors of the country’s improving economy. Currently many investors are focusing their concerns on outsourcing particularly in countries like India, Philippines, China, Singapore, and Indonesia. With this ongoing competition to become the preferred country, a competitive advantage is to know how to maintain a good business posture for the industry. There are many controls that are inherently available for each business organization, but the question is, are they managed enough. This journal article explains the different and basic controls activities for Business Process Outsourcing companies. This covers access, delivery issues, asset, process documentation, records management, data privacy, and workplace security. In Business Process Outsourcing Industries, access management plays a key role in taking care of sensitive information. This includes, personal information, sensitive personal information, corporate finances, client data, third party data, and government data. DeliveryIssues Management plays a vital role on the smooth flow of business operations and continuous learning for the entire business organization. Proper software asset management gives a company an advantage in many ways. Management system must be in place to ensure that the process documents are being reviewed and updated at least on annual basis. A business organization should come up with a systematic approach to ensure records are properly maintained or retained.Records can be classified in to essential, reference or disposable information.