Satisfaction Level on Canteen Services of the Senior High School Students of Maddela Comprehensive High School

Abstract

INTRODUCTION

Canteen operation can be considered one of the auxiliary services of the school. It is important to understand student satisfaction of food served in canteens for the Department of Education officials, school administration, and canteen management to improve the operation of such service. Therefore, this study was conducted to measure the level of satisfaction in terms of three factors namely canteen staff services, state of products, and canteen facilities.

METHODS

This study used a descriptive survey research design. It includes answering the questions from the questionnaire administered by the researcher. The survey questionnaire was validated by the School Research Committee. Slovin's formula was used to find out the total number of respondents and stratified random sampling for the number of participants per strand. Likert scale was used to determine the satisfaction level on canteen services and independent t-Test for the significant difference. Frequency, Percentage, Mean and SD was used to analyze the data gathered using the SPSS Student's Version.

RESULTS

The verdict of 270 participants, composed of 50% male and 50% female, on customer satisfaction in terms of canteen staff attitude and customer service, satisfied with Canteen A and very satisfied with Canteen B. in terms of state of products such as taste of food, amount of serving, price and nutritional value, satisfied with Canteen A and very satisfied with Canteen B. Concerning canteen facility such as cleanliness, ambiance, sanitation and location, satisfied with Canteen A and very satisfied with Canteen B. The results show that the respondents consistently rated satisfied with Canteen A and very satisfied with canteen B in three areas of customer satisfaction. It was found out that there was no significant difference in the level of satisfaction according to sex.

DISCUSSIONS

The results show that student satisfaction with school canteen services is influenced by various factors. for school canteens to better serve students, staff should create warm and friendly interaction with students. Management should train staff on customer service. Perceived state of food should also be considered. Thus, management and staff should provide healthy food according to students' taste and price affordability. They should also maintain the quality of canteen facilities.