Relationship between Employees and Customers' Satisfaction

Abstract

Immerging businesses in todays' society tends to have new ventures for the improvement of their businesses; still customer satisfaction is the goal of every business. The study aims to prove on how employee and customers relationship affects satisfaction. The employees' roles and guidance of administration affects the efficiency and productivity of the business. The researchers used a combination of descriptive and correlational type of study in order to relate the variable and prove that it is related to one another. A separate type of research survey questionnaires were tested to the 8 employees and 25 customers of Jolibee, Malhacan, Bulacan branch. It was proven through the data gathered undergone correlational analysis that there are variables accountable to each other's effect through the use of the different sets of questionnaires that were mirrored to each other. Results were based on the experiences of the employees and responses of the customers having basis on how employees deliver their service established by means of operations management. It is suggested for future researches to further expand the study by exploring the relationship between employee and customer satisfaction.