Assessment of ITRC Services of St. Mary's College, Quezon City: Basis for Improvement

Abstract

This research was undertaken to assess the existing Information Technology Resource Centre(ITRC) Services like internet service, software use, ID processing, document scanning and roving PC (for personnel only), data request, printing, and CD-burning and general assistance. Respondents were chosen from the pupils/students, teaching and non-teaching personnel of the Grade School, High School and College Departments of St. Mary's College, Quezon City who are the direct recipients of the ITRC services. The study utilised interview/questionnaire which was administered to the respondents with primary focus on the assessment of the ITRC Services provided and their usefulness. Frequency, Mean and Ranking were utilised to analyse the data. The results/findings showed that the ITRC continued to provide quality services in terms of reliability, adequacy, and availability. It was still recommended that a review of the present orientation program be done to come up with a more comprehensive and improved monitoring system, and that a working team of experienced staff and a new staff be created to sustain implementation of quality service.