Improvement Plan to Enhance the Performance of Housekeeping National Certificate (NC) Ii Trainees in Community-Based Training

Abstract

Introduction

This research study formulated an improvement plan to enhance the performance of the Housekeeping National Certificate II trainees in community-based training.

Methods

The Research and Development method of research was employed using a survey questionnaire to gather data from the 100 housekeeping NC II trainees in community-based training in the four Technical Vocational Institutions (TVIs) in Ilocos Norte. The data gathered were analyzed and interpreted using frequency, percentage, mean, rank and weighted mean

Results

Resultsindicated that the three most prevailing reasons why the trainees took up the housekeeping NC II training were: the training venue is too near to the residence; for employment/to get the job; and for skills upgrading/enhancement. The trainees are very prepared on the different units of competency of Housekeeping NC II such as Provide valet/butler service, provide housekeeping to guests, clean public areas, and laundry linen and guest clothes. The problems encountered were moderately serious. The problem "Not enough module for each trainee" was the most common problem which was closely followed by the problem "Very shy to speak during oral activities" while they did not have any problem with the trainers' mastery of the different competencies. The content validity of the Improvement Plan was assessed as very good which means that the improvement plan was very acceptable. Also, the overall assessment of the improvement plan was very promising. The validators of the improvement plan also said that the plan covers necessary and essential skills to enhance trainees’ competence in Housekeeping NC II, the quality of the plan is good and it is highly recommended for implementation.

Discussions

The study concluded that the Housekeeping NC II trainees in community-based training are very prepared for the different units of competencies. However, they still have some weaknesses hence, the need for an improvement plan to enhance their performance in the different areas of concern. Based on the findings and conclusions drawn the following were recommended: the Provincial Office of TESDA –Ilocos Norte to disseminate the results of the study to the TVIs which offer training in community-based Housekeeping NC II to improve their services in conducting the said qualification; that the different community-based trainers to adopt the Improvement Plan to enhance the performance of Housekeeping NC II trainees.