Pag-Ibig Fund Members Satisfaction on the Employees Performance in Lucena Branch

Authors

  • Maria Concepcion E. Natividad

Keywords:

member satisfaction, Pag-IBIG, performance

Abstract

This study was intended to determine the Pag-IBIG Fund Members Satisfaction of the Employees Performance in Lucena Branch. Specifically it sought to fulfil the following objectives to find out the demographic profile of the members of the Pag-IBIG Fund in terms of Age; Sex; Civil Status; Occupation; Types of membership in Pag-IBIG FUND; Length of Membership in Pag-IBIG Fund; Services Availed in Pag-IBIG Fund and To determine members satisfaction on the employees Performance in terms of Communication Skills; Interpersonal Skill; Personal Characteristics; Promptness on clients’ request. To determine the significant difference on the satisfaction of Pag-IBIG Fund employee’s performance as perceived by respondents when group according to age; sex; civil status; occupation and length of membership. To develop capacity building program towards sustainable development. The locale of this study was the Pag-IBIG Fund Lucena City, situated in Lucena Grand Central Terminal, Ilayang Dupay Lucena City. The respondents of the study were the Pag-IBIG members transacting in Pag-IBIG Fund Lucena and selected Pag-IBIG members residing in the Quezon Province. It was composed of 400 members derived using Slovin’s formula and used 5% Probability of error. The selection was done purposively since all the members were involved. The data of this study were gathered from Pag-IBIG members transacting at Pag-IBIG Fund Lucena City, which is situated in Lucena Grand Central Terminal, Ilayang Dupay Lucena City and some were distributed to selected Pag-IBIG members who reside in Quezon Province. The researcher used a descriptive quantitative design using a modified standard questionnaire as an instrument to gather the data. This is appropriate for the date will yield information to answer the research objectives. Most of the respondents came from the Middle Adulthood, female, married, working in the government, having a length of membership of 1 to 5 years and most of them availed the Multi-Purpose Loan of the Fund. Upon grouping them as to age, sex, civil status, occupation, length of membership to find the differences in terms of their Communication Skills, Interpersonal Skills, Personal Characteristics and Promptness on Clients’ Request of the respondents’ it came up to a result of no significant differences between all the factors. It means that all the clients were satisfied with the services of the Pag-IBIG Fund employees. It was recommended that the future researcher may look for other variables that may have an effect on how the respondent perceive the performance of employees and may look at the cultural lens of the Filipino people for it may have an effect and influence the answer of the clients.

Published

2018-05-18