Human Resource Management Practices of Selected Janitorial Service Agencies in Government Hospitals in Quezon City

Abstract

This study aimed to assess the level of effectiveness of the employees of the janitorial services on selected government hospitals in Quezon City. The study utilized the descriptive method of research. It involved 172 Janitors who were selected from the list of selected government hospitals in Quezon City. Frequency, percent distribution, weighted mean, and one-way analysis of variance were employed as statistical tools. The janitor employees of janitorial services of the government hospitals in Quezon City were 26-35 years old, male and female, single and high school graduates. Majority of them came from retailer sector, with 1-5 years’ experience as janitors, and had a contract in less than 5 terms. The level of work effectiveness as regards the contractual factors was generally “Effective” with work load, sanction, security of tenure, salaries, benefits and social security. Dominantly, there were no significant differences on all the aspects of work load, sanction, security of tenure, benefits, salaries and social security when respondents’ levels of work effectiveness were grouped according to civil status, highest educational attainment, age, sex, average monthly income, number of contract as a janitor and number of companies work as a janitor; however, there were significant differences on sanction when respondents were grouped by type of company work as a janitor and length of time working as janitor. The Social Security contributions of the janitors should be clearly and updated to the system of the Government Social Security.The janitorial service agencies should create a special body to fix the problem regarding the contributions and any concern regarding Philhealth, Pag-Ibig and SSS. The researcher also recommends a better separation pay program for janitors who have rendered at least 10 years of service aside from the compulsory 13th month pay. Since the janitors work for janitorial service agencies, the researcher also recommends that the janitors be entitled to a free medical package which will include laboratory expenses. It is also recommended that the human resource personnel look into ways to secure subsidy from the management of janitorial service agencies for the medical package.