The Depositors' Claims Settlement Operations of the Philippine Deposit Insurance Corporation

Abstract

The study attempted to determine the level of effectiveness of the claim settlement operation activities of the Philippine Deposit Insurance Corporation (PDIC). There are four (4) aspects used in the study namely: Information Dissemination and Depositors’ Assistance, Validation of Deposit Liabilities, Processing of Claims and Settlement of Insured Deposits. The researcher used quantitative method since it is the most suitable method of research for this study. The researcher employed survey questionnaire to gather the data needed from the assessment of the respondents. Distribution of the survey questionnaires was arranged at the time convenient to the respondents, whereas, total of 85 respondents answered the survey questionnaires. The gathered data was tabulated and interpreted and the pooled results were analyzed to give recommendations on the subject. Findings revealed that Claims Settlement Operations (CSO) is represented mostly of the female employees. Personnel who age 36-45 years old ranked highest, nevertheless, the PDIC is represented well of diversified ages. Claims Settlement Operations is handled mostly of regular PDIC employees. Big portion of the respondents were rank and file personnel, had been in PDIC for 6-10 years, 6-10 years of experience in the settlement of claims and had 10 or above number of trainings. Overall, the respondents’ assessment on the level of effectiveness of different activities in the Claims Settlement Operations of PDIC under the four (4) major activities such as Information Dissemination and Depositors’ Assistance, Validation of Deposit liabilities, Processing of Claims and Claims Settlement was “Very Effective”.