Satisfaction of Government Bank’s Employees on its Loan Servicing Facility

Abstract

Employees are valuable assets and the key to success of an organization. Employers provide benefits and perks to sustain employee’s satisfaction. Most of the companies provide various benefits like offering loan facility to its employees. Loans are made to acquire a certain asset like house and lot, motor vehicle, household finances and other financial obligation involvement. Banks are one of the companies which offer loans not just to clients but also to employees. This research focused on the satisfaction of a government bank’s employees on its loan servicing facility. The respondents were currently working in Land Bank of the Philippines. This study aims to assess the level of their satisfaction and address the study hypothesis on whether there is a significant difference between the level of satisfaction if the respondents are grouped according to their profile. Frequency and Percentage distribution, Weighted Mean, t-Test, ANOVA, and Ranking were employed as statistical tools.