An Assessment of Case Management of Masambong Quezon City Police Women’s Desk in Handling Cases of Violence Against Women: Towards the Enhancement of Police Services

Abstract

The study seeks to assess the management of cases involving violence against women by the Women’s Desk of Masambong Police Station to enhance police service. The researcher gathered information and answers to the research questions about: the socio-demographic profile of the respondents and the assessment of the case management of the Police Women’s Desk in terms of: Personnel Management, Mandated Task and Operations, Logistic and Facilities and Community Support. Also included in the study were the encountered problems by the Masambong Women’s Desk and the possible solutions to these problems in order to improve the services given to the public, in general and to the victims of violence against women, in particular. The method of research used in this study is the descriptive method. Probability sampling was employed in selecting the respondents by means of simple random sampling and convenience sampling. The study utilized the primary and secondary sources of data. A self-made survey questionnaire was used as the primary tool in gathering data. The results were tallied, tabulated, and analyzed according to the items checked by the participants. Findings of the study showed that there are problems encountered by Masambong Women’s Desk in terms of Organizational Management such as: the lack of trainings, courses, and seminars on case management assessment and investigation and improper selection and assignment of personnel detailed in the Women’s Desk and problems involving Logistics and Facilities such as: Inadequate transportation vehicles such as mobile patrol cars; inadequate gas for transporting victims to concerned government agencies, and insufficient communication facilities and office supplies were also encountered; the allocation of a new and friendly room for the WCPD; procurement of more logistical office and communication equipment, designation of a mobile car patrol, allocation for gas allowance to WCPD; the observation of the proper use of all logistical resources and lastly the need for closer coordination and cooperation among law enforcement groups, the government and non-government agencies. Therefore, it is recommended that enhanced training of personnel on the enforcement of special laws, crime investigation, and detection as well as counseling be conducted and to allocate funds for more transportation, logistical and communication equipment. Cooperation of all concerned agencies is needed for providing enhance public service for all.