Stakeholder's Assessment Of The Electronic Loans Management System (eLMS) On Housing At Social Security System San Pablo Towards A Responsive Service Delivery

Abstract

The study focuses on the responsive service delivery that sought solutions to the following: (1) What is the awareness level of the respondents on the Electronic Loans Management System (eLMS) on housing at Social Security System (SSS) San Pablo?; (2) How do the respondents assess delivery of services on housing at SSS San Pablo in terms of Timeliness and Efficiency?; (3) What are the different problems encountered in the delivery of services on housing at SSS San Pablo?; and (4) What suggestions can be made to achieve a more responsive service delivery? The study utilized a descriptive-evaluation type of research and primary data collection was employed through questionnaire-survey method. The five-point Likert Scale and the weighted mean were used to assess the findings. The concern of the study was to determine the awareness and assessment level of the respondents on the delivery of services on housing at SSS San Pablo. Findings indicated that they were aware of the eLMS on housing at SSS San Pablo and they agreed that the delivery of services were timely and efficient. SSS offered services such as member loans, business loans, housing loans, and calamity relief package. The respondent availed of these services and exploited the use of technology for their accessibility, quality interactions and convenience. Therefore, it is recommended that the agency should help the people to become more knowledgeable about the eLMS through giving trainings, seminars and testimonies from people who had already patronized the said system so as to encourage others and be consistent in responding responsively to their clients being on time, effective and efficient.