The e-Systems of Social Security System (SSS)

Abstract

This paper attempts to evaluate the effectiveness of the electronic Systems (e-systems) of the Social Security System in San Francisco Del Monte, Quezon City. Around the world, a significant number of these ICT programs have not been successful. The Social Security System (SSS) provides its clients, the private sector employers various technological facilities to use to enable them to successfully transact with the SSS. These facilities assist them to comply with the mandated SSS laws and policies as part of their legal obligations. However, these e-Systems need to be evaluated in order to assess their effectiveness in terms of reliability, accessibility, timeliness and accuracy as assessed by employer-members in San Francisco Del Monte, Quezon City who were the respondents of the study. There were 427 respondents profiled according to: (1) number of years in existence, (2) form of business organization,(3) category of business, (4) number of employees, and (5) number of years the company in using the e-systems. . It was concluded that the level of effectiveness of the e-Systems of the SSS on web registration facility, reporting of employees and payment of contributions were “Effective”. Furthermore, respondents of the study when grouped according to number of years operating and category of company had a significant difference in the e-Systems on web registration, reporting of employees and payment of contributions. This was likewise true when employers were grouped according to the number of employees for e-Systems on web registration and reporting of employees. When grouped according to number of years using the e-System on payment of contributions, there was also a significant difference. The study recommends that (1) further enhancements be made on the existing e-Systems to improve customer satisfaction; (2) employ marketing strategies to further increase utilization of the e-Systems and (3) conduct of further study on other e-Systems of SSS to ensure continuous improvement of services and meet customer needs.