Mobile Wallet Platform Users in the City of Manila

Abstract

This study intended to measure the degree of user’s satisfaction on mobile wallet platforms as a way of doing transaction using the different factors, such as self-efficacy, convenience, safety and security, and mobility. The objective of this study is to know if there is a significant difference on the assessment of users’ satisfaction on mobile wallet platforms when they are grouped according to their profile. The descriptive research method was adopted in gathering the needed information to effectively formulate constructive questionnaires relating to the variables of the study. The quantitative approach was also used for this study to emphasize measurement objectives and the statistical, mathematical, or numerical analysis of users’ satisfaction on mobile wallet platforms collected through questionnaires. According to the results, majority of the respondents are 15-20 years old and most of them are female. Majority of the users are students and their source of income is coming from their allowances. With regards to the frequency of use, it is determined that users use mobile wallet platforms monthly, the type of mobile wallet platform that was mostly used is G-Cash, and the primary usage of mobile wallet platforms is to buy prepaid load and data packages. Based on the data evaluated, results have shown that there is a significant difference on the assessment of users’ satisfaction on mobile wallet platforms in terms of age, source of income, occupation and frequency of use when they grouped according to their profile.