Level of Effectiveness of Administrative and Financial Operations and Its Effect on Customer Engagement in Cararayan National High School

Abstract

Introduction

The study determined the level of effectiveness of administrative and financial operations and its effect on customer engagement of Cararayan National High School, Naga City. This study aimed to assess the level of effectiveness of administrative and financial operation and its effect on customer engagement of Cararayan National Highschool, thus this, this study was created.

Methods

The survey and contact methods were utilized to determine the level of effectiveness of administrative and financial operations and its effect on customer engagement of Cararayan National High School C/Y 2018. This study used a researcher-made questionnaire to measure the level of effectiveness of administrative and financial operation and its effect on customer engagement. Part I of the questionnaire is checklist-type questions that determine the profile of respondents. Part II is identified as the level of effectiveness of administrative operations of the school in terms of managing property, supply, and human resources. The III part determined the level of effectiveness of financial operations of the school, in terms of budgeting, spending and financial reporting. The IV parts are to determine the level of school customers' engagement in terms of employees' work satisfaction, student participation, and outcomes. The five-point Likert scale was used to quantify the responses of the respondents. 4.21-5.00 = Very effective, 3. 41-4.20 = Highly effective, 2. 61-3.40 = Very much effective, 1. 81-2.60 = Least effective and 1. 00-1.80 = Not effective

Results

Findings have shown that along with administrative operations management, the highest rating on effectiveness was given to human resources management (4.21) and for financial management, the highest (4.22) was on spending. For customer engagement, the highest rating (4.08) was on outcomes in terms of student achievement and performance. Test of the relationship between the effectiveness of administrative and financial operations management with customer engagement resulted in R-values obtained that were significantly higher than the critical value of r for the sample degree of freedom.

Discussions

It can be concluded that administrative and financial operations management practiced by school heads adhere to the existing rules and procedures mandated by the Department of Education. Statistical analysis revealed that there is a highly significant and direct relationship between the effectiveness of operations management and customer engagement.